krika's Privacy Policy

krika ("we", "us", or "the platform") is an online gaming platform operated entirely in Bengali for players in Bangladesh. We place the highest importance on your privacy and are committed to maintaining full transparency about how your personal information is protected.

This Privacy Policy ("Policy") explains what information we collect when you use krika's website and services, how we use that information, who we share it with, and how we keep your information secure. This Policy applies to all of our services.

By using our platform or creating an account, you are considered to have agreed to the terms of this Privacy Policy. If you do not agree with these terms, please refrain from using our services.

krika collects only the information necessary to provide our services. We may collect the following types of information:

2.1 Information You Provide

• Name, email address, mobile number, and date of birth — at the time of account registration
• Documents required for identity verification (national ID card or passport details)
• Payment information — bKash, Nagad, Rocket, or Upay numbers (we do not store card numbers)
• Messages and information you send when contacting our support team

2.2 Automatically Collected Information

• IP address and device information (operating system, browser type)
• Logs of your activity on the platform — login times, play history, transaction details
• Information obtained from cookies and similar tracking technologies
• Your navigation patterns on the site and the features you use

2.3 Information Received from Third Parties

• Transaction verification information from payment processors
• Information from trusted third-party service providers for fraud prevention and identity verification
• Information shared with responsible gaming support organisations (at your request)

krika uses your personal information for the following purposes:

We may also analyse your usage patterns to improve service quality. However, this analysis is always carried out in an anonymised manner.

krika does not sell your personal information to third parties. Information may be shared only to the extent necessary and only in the following limited circumstances:

4.1 Service Providers

Necessary information is shared with trusted technology partners who operate our platform (payment gateways, server hosting, identity verification services). These partners are contractually bound to follow our privacy standards.

4.2 Legal Obligations

We may be required to provide information in response to a court order, legal obligation, or valid request from a government authority. In such situations we will endeavour to notify you to the extent possible.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity. However, that new entity will also be bound by this Privacy Policy.

4.4 With Your Consent

Outside of the circumstances described above, we will not share your personal information with any third party without your explicit consent.

krika's website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your experience with our services.

5.1 Cookies We Use

• Essential Cookies: Essential for maintaining login sessions and ensuring core functionality.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to analyse and improve site usage — all data is anonymised.

5.2 Controlling Cookies

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important features of the site to stop working.

krika has implemented industry-standard technical and administrative measures to ensure the security of your personal information:

• SSL (Secure Socket Layer) encryption technology is used for all data transmissions.
• Stored sensitive information is encrypted using strong encryption algorithms.
• Secure password hashing is used to prevent unauthorised access to your account.
• Only authorised staff can access personal information, and only to a limited extent.
• Regular security audits and vulnerability assessments are conducted.
• Procedures are in place to quickly detect and respond to data breach incidents.

While we are committed to ensuring the highest level of security, no data transmission over the internet is completely risk-free. You also have some responsibility — keep your password confidential and log out of your account after using an unfamiliar device.

krika retains your personal information only for as long as necessary. In general:

• Information for active accounts is retained for the entire duration the account exists.
• Financial transaction information is retained for the period required by applicable law.
• Even after account closure, some information may be retained for a limited period due to legal and regulatory obligations.
• After the specified period, information is securely deleted or anonymised.

If you have an account with krika, you have the following rights regarding your personal information:

To exercise these rights, please contact our support team. We will process your request as quickly as possible.

krika strictly prohibits anyone under the age of 21 from using the platform. We do not intentionally collect any personal information from minors.

If we become aware that a minor is using our platform or has provided their information, we will immediately close that account and delete the relevant information.

Parents are requested to contact us immediately if they believe their child is using our platform.

krika may update this Privacy Policy from time to time. For significant changes, we will notify you by email or via a notification on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy. We recommend that you review this page regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.

For more information, please also visit our About Us, Terms & Conditions, and Responsible Gaming pages.